How long to ship?
We every Tuesday and Thursday and you will be notified by email when your order ships! tracking will not show up until its processed by USPS which sometimes takes a day or two after shipping
Haven't received a confirmation/tracking email?
Our emails are often in your junk mail so please check there first! If you still don't see anything there could be an error in the email address entered, so feel free to email us to resend it.
Where does Buckle Bunny ship?
Worldwide! Please view our shipping policy for more information on international orders >_<
Are there returns/exchanges?
We do not currently offer any returns or exchanges unless there is a mistake on our end of course! *PLEASE CONTACT US IF YOU RECEIVE THE WRONG ITEM (OR WE MISS A FLAW) SO WE CAN FIX IT <3*
How do I contact customer service?
You can use or shop contact page or email us directly at help@bucklebunnyusa.com ** this is our ONLY currently active email address! Beware of emails from any other address claiming to be us! **
How can I model?
If you are interested in modeling for us and are based in NYC please fill out this form!
When does ___ restock?
Restocks are announced in our Instagram posts only! Please do not email restock questions as restock dates are usually up in the air until announced and we want to prioritize urgent emails about orders :']
Is there a size guide?
Measurements are provided on each clothing item’s individual page!
Is the jewelry stainless steel?
We are switching to fully stainless steel! All items except the brutal necklace are now stainless steel!
How should I wash clothing?
To maintain quality we ALWAYS recommend washing with cold water (machine washing is fine!) and inside out is best too if possible. Air-dry or use a low heat setting to dry.